Terms of Use

1. Acceptance of these terms

By accessing or using the website, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the website. These website Terms do not replace a separate reservation, accommodation, event, gaming or other service agreement. Where a separately accepted agreement conflicts with these Terms, that agreement controls for the relevant transaction.

2. Website purpose

The site provides general information about Dravessioroyalhaven, including accommodation, casino-related services, dining, events, concierge support and contact options. Website descriptions, schedules, prices, availability and service details may change. An online enquiry or form submission is not a confirmed reservation unless and until the hotel expressly confirms it.

3. Eligibility and casino age restriction

You may use the public website for lawful purposes. Access to casino gaming in Ontario is restricted to eligible individuals aged 19 or older. The operator may require acceptable identification and may refuse casino access where eligibility cannot be established or where exclusion, safety or legal restrictions apply.

4. Responsible gambling

Casino gambling should be treated as entertainment and involves the risk of financial loss. Never gamble with money needed for essential expenses and do not rely on gambling as a way to make income or recover previous losses. See the Responsible Gambling page for safer-play guidance and independent support resources.

5. Reservations and enquiries

Submitting a booking request does not guarantee availability, price or confirmation. The hotel may request additional information before accepting a booking. Guests are responsible for providing accurate contact and reservation information. Any cancellation, deposit, payment, identification or check-in rules communicated for a confirmed reservation will form part of that booking arrangement.

6. Prices, payments and taxes

Prices shown on the website are informational unless expressly confirmed for a specific reservation. Applicable taxes, fees, deposits or authorization holds may be added as required. Payment processing may be handled by third-party providers subject to their own technical and security controls.

7. Acceptable use

• Do not attempt unauthorized access to the website, servers or administrative functions.
• Do not introduce malware, automated abuse or code intended to disrupt the service.
• Do not use the site to submit unlawful, fraudulent, threatening or intentionally misleading content.
• Do not scrape, copy or systematically extract protected content in a manner that violates applicable law or our rights.
• Do not impersonate another person or misrepresent your authority to act for an organization.

8. Intellectual property

Unless otherwise stated, website text, branding, layout, graphics and original site content are owned by or licensed to Dravessioroyalhaven and are protected by applicable intellectual-property laws. You may view the site for personal, non-commercial purposes but may not reproduce or commercially exploit protected content without permission or another lawful basis.

9. Third-party services and links

The website may contain links to third-party websites or services. Those resources are controlled by their respective operators. We are not responsible for third-party content, availability, security practices or privacy policies merely because a link is provided.

10. Availability and changes

We may modify, suspend or discontinue parts of the public website for maintenance, security, legal or operational reasons. We do not guarantee uninterrupted access or that every feature will be available at all times.

11. Disclaimers

The website is provided for general informational and enquiry purposes. To the extent permitted by law, we do not warrant that every description, image, schedule or availability statement will remain current at all times. Nothing on the site constitutes legal, financial, medical or gambling-strategy advice.

12. Limitation of liability

To the extent permitted by applicable law, the operator is not liable for indirect, incidental, special or consequential losses arising solely from use of or inability to use the public website. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

13. Privacy

Personal information is handled as described in the Privacy Policy. Cookie and browser-storage practices are described in the Cookie Policy.

14. Governing law

These website Terms are governed by the laws applicable in Ontario and the federal laws of Canada applicable there, without excluding any mandatory consumer protection that applies to you. Courts with lawful jurisdiction in Ontario may hear disputes relating to these Terms, subject to any mandatory forum rules.

15. Contact

Questions about these Terms may be sent to info@dravessioroyalhaven.com.

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