Responsible Gambling Policy

Dravessioroyalhaven is committed to keeping gambling an optional form of adult entertainment. This page explains age restrictions, safer-play practices, warning signs, self-exclusion options and sources of independent support for guests in Ontario.

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1. Our commitment

We aim to provide a casino environment in which rules are clear, participation is voluntary and guests can make informed decisions about time and money spent on gambling. Staff should not encourage a guest to chase losses, borrow money to continue gambling or treat gambling as a source of income.

  • Gaming should remain entertainment, not a financial strategy.
  • Guests should have access to clear rules, odds-related information where available and responsible-gambling resources.
  • Age restrictions and identity checks must be respected.
  • Guests who request help, a break or information about self-exclusion should be treated discreetly and respectfully.

2. Minimum age in Ontario — 19+

Casino access in Ontario is restricted to individuals aged 19 or older, except where a specific legal exception applies, such as certain employment circumstances. Guests may be asked to provide valid government-issued photo identification before entering gaming areas or participating in casino gambling.

Anyone who cannot establish eligibility may be refused access to gaming areas. Adults should not facilitate casino access or gambling participation by minors.

3. Keep gambling within personal limits

Before gambling, decide how much money and time you can afford to spend without affecting rent, food, bills, savings, debt payments or other obligations. Treat that amount as the full cost of entertainment and do not increase it in an attempt to recover losses.

  • Set a spending limit before play begins.
  • Set a time limit and take regular breaks.
  • Do not gamble with borrowed money or money needed for essential expenses.
  • Avoid chasing losses.
  • Do not gamble when distressed, impaired, exhausted or under pressure.
  • Keep gambling separate from investment, employment or income planning.

4. Warning signs of gambling-related harm

Potential warning signs can include spending more than intended, repeatedly trying to win back losses, hiding gambling activity, borrowing or selling property to fund gambling, missing work or family obligations, feeling anxious or irritable when not gambling, or continuing despite financial or relationship problems.

If gambling is becoming difficult to control, consider stopping immediately and speaking with an independent support service. Family members and friends can also seek guidance even if the person who gambles is not yet ready to ask for help.

5. Breaks and self-exclusion

Guests who want to stop gambling for a period should speak with casino staff about the self-exclusion and safer-play options available at the property and under applicable Ontario programs. Self-exclusion is a serious step intended to create distance from gambling; guests should follow the program rules and avoid trying to re-enter excluded gaming environments.

For immediate control, leave the gaming floor, stop access to gambling funds, contact a trusted person and seek professional support if needed.

6. Independent support in Ontario

ConnexOntario provides free and confidential information and referral support for problem gambling and related mental-health or addiction concerns throughout Ontario, 24 hours a day.

If there is an immediate risk of harm or a medical emergency, contact local emergency services.

7. Information for family and friends

Gambling-related harm can affect household finances, relationships and emotional wellbeing. If someone close to you is gambling in a way that concerns you, avoid lending money for gambling or covering repeated gambling debts. Keep your own financial accounts and essential funds secure, document serious financial problems where necessary and seek independent advice or support.

8. Marketing and guest communications

Responsible gambling also applies to promotional practices. Marketing should not be directed at minors or presented as a solution to financial problems. Guests may request to stop receiving eligible promotional communications using the unsubscribe method provided in the message or by contacting us.

9. Contact

Questions about this policy or requests for information about responsible-gambling measures at Dravessioroyalhaven may be sent to info@dravessioroyalhaven.com or raised with guest services on site.

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Gambling is entertainment. If it stops feeling like entertainment, stop and seek support.